(When we use the word supporters in this policy we mean those who volunteer for us, work for us, donate to us, raise funds for us or use our service).
Who we are
What information is being collected
How we collect the information
How we use the information
How we might share your information
How we protect your data and keep it secure
How long we store your data for
Contact us or make a complaint
1. Who we are
Schoolreaders are a national charity that aims to improve children’s literacy by helping children learn to read well by the time they leave primary school.
We are registered as a charity in England and Wales (registered number 1159157).
Our registered office is at 6 Trull Farm Buildings, Tetbury, Gloucestershire, GL8 8SQ.
2. What information is being collected
We collect personal information - this is any information that can be used to identify you.
which may include your name, email address, postal address, telephone or mobile number and date of birth, financial details, UK Tax payer information (for Gift Aid) and records of responses to campaigns, as well as how you came to find us or about our services or events.
So, for example, if you donate money, request services, or become involved in our campaigns, we may collect and process the personal information that you’ve provided. We may also collect information from you when you report a problem with our website or if you complete a survey which we use for research purposes.
We may also collect details of your visits to our website, for example your location data and the pages that you access. We use this to provide you with the information, services that you’re interested in.
If you register to become a volunteer reader the personal information may include data that is classed as sensitive data. This may include information such as details regarding health and criminal convictions. When this information is collected we will tell you so you know why it is needed.
To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see our Cookies Policy.
To understand how we collect and use images please see our Photography Policy.
3. How we collect the information
We collect information from you, for example when you apply to become a volunteer or work with us, make a donation, take part in an event or complete an online form on the website.
We receive information from third parties such as Virgin Money Giving, Easyfundraising and Just Giving, this happens if you have given your consent for data to be passed to us.
4. How we use the information
If you have registered for the Schoolreaders service as a volunteer or school then we will use your information to run, fund and evaluate the service, invite you to events and provide information that will keep you up to date with literacy in schools such as our newsletter. We use a data processor to process the registrations, The Trust Partnership, registered office: 6 Trull Farm Buildings, Tetbury, Gloucestershire, GL8 8SQ.
If you have made a donation, signed up for an event or fundraised for us this will include thanking you for your support and letting you know how your contribution has helped us, and administering your donation including processing Gift Aid.
You can choose how you would like to receive marketing information from us.
You can also change your mind at any time by contacting and we will keep your preferences up to date.
We limit the number of marketing communications we send to make sure we are not sending you too much.
5. How we might share your information
We will not sell your data.
Where we use an external service provider to act on our behalf we will only disclose the personal information necessary to deliver the service and will have a formal agreement in place to protect your information.
We provide volunteer information to schools to set up the Schoolreaders service.
We report to funders on the impact of their donation.
We use case studies to promote our service.
We announce the winners of competitions.
6. How we protect your data and keep it secure
We aim to ensure we have the appropriate managerial and technical controls in place to protect any personal information.
7. How long we store your data for
We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid.
We will also hold information about your details so that we can respect your preferences for being contacted by us.
We will hold personal data in accordance with our data retention policy as shown below.
Donations you have made to us
For 7 years since the date of your last donation
For 7 years after the legacy is received
For 1 year after you advise us that you are retiring unless you tell us you wish to remain in touch
Please see our Cookies Policy which is lower down this page.
9. Your rights
If you wish to exercise any of your rights, as listed below please write to us at
a. Access to your personal information;
b. Objection to processing of your personal information;
c. Objection to automated decision-making and profiling;
d. Restriction of processing of your personal information;
e. Your personal data portability;
f. Rectification of your personal information; and
g. Erasure of your personal information.
If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature.
Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:
a. The purposes of the collection, processing, use and storage of your personal data.
The source(s) of the personal information, if it was not obtained from you.
b. The categories of personal data stored about you.
c. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.
d. The envisaged period of storage for your personal data or the rationale for determining the storage period.
e. The use of any automated decision-making and/or profiling.
You can make the above request by emailing email@example.com or by writing to: Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.
If your personal details change, please help us to keep your information up to date, if you are a volunteer or registered school please contact us at firstname.lastname@example.org, otherwise please contact email@example.com.
If you wish to contact us by post then please write to Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.
11. Contact us or make a complaint
Telephone: 01234 924222
Data Protection Co-ordinator, Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.
You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.
Policy updated: 12th June 2019