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Current job opportunities at Schoolreaders

Literacy Charity Operations Coordinator

Closing date: 17/3/22

Hours of work:



30 to 37.5 hours per week over 5 days Monday to Friday within office hours which are 9am - 5pm with 30-minute lunch break

£21,500 (FTE)

Head of Operations

Office based, Bedford Heights, Brickhill Drive, MK41 7PH

Role Description:

An exciting opportunity to become part of the operations team at Schoolreaders, a small, young and fast-growing charity that is expanding to help more children learn to read across the country. Schoolreaders operations team recruits volunteers from local communities and matches them to a primary school where they listen to children read on a one-to-one basis. We support over 13,500 children in over 750 schools every week with a Schoolreaders volunteer.

The core of the operation is recruiting volunteers in target areas for specific schools. The operations team then process the volunteer and school applicants, match the volunteer to the best-fit school, and then there is ongoing management of, and communication with the volunteers and schools. Our aim is to make a real difference to the state of literacy in the UK, particularly for those children further disadvantaged due to Covid-19 and school closures. One in four children are leaving primary school not able to read to the expected standard.


Your skills and experience will reflect customer service ability, excellent organisational skills, a strong familiarity with telephone and on-line communication with the public, and excellent spoken and written English. You need to be competent with Excel and IT generally and it would be an advantage to have experience with the Salesforce CRM system.



Main purpose and scope of the job:


To work within a small team to deliver the operations side of Schoolreaders on a daily basis. This includes interviewing the volunteers, matching them to partner schools using an on-line CRM system, dealing with enquiries and school follow-ups to ensure a seamless experience for both the volunteer and the school.


The operations coordinators are responsible for all operational duties associated with the Schoolreaders charity including general enquiries, application processing and partner management. This is an office-based role.          



Key Duties and Responsibilities:


• Follow the operations systems and procedures

• General Enquiries

• Application Processing

• Telephone Interviews

• E-mail inbox management and prioritisation

• Resolve school / volunteer enquiries and complaints

• Partner management, reporting and communications

• Schools research and contact

• Mass Mailshots and partner surveys

• Any other operational duties as requested by the Schoolreaders team



Customer Service Operations Coordinator
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To apply for this role, please email your CV and cover letter to: 

Schoolreaders is committed to Equal Opportunities in employment and welcomes applications from all sections of the community. It is important to us that we have a diverse workforce therefore we request that you complete the diversity monitoring form and job application data processing form. You do not have to complete the whole form. This form is kept entirely separate from the recruitment process. Please email this to:

Applications will be reviewed, and interviews offered, on an ongoing basis. We reserve the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible. For the purposes of recruitment, we will store your data for up to 30 days before destroying it unless we invite you to interview.


Schoolreaders is committed to safeguarding the welfare of children and young people and requires staff to share this commitment. This post is subject to a range of vetting checks including a basic disclosure check of unspent criminal convictions. If you are appointed to a role within Schoolreaders you will be subject to the organisation's Code of Conduct, a copy of which you can find by clicking here.

Should you need any adjustments to the recruitment process, either at application or interview please contact us via


Thank you for your interest in Schoolreaders

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