Current job opportunities at Schoolreaders

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Office Administrator
Closing time and date: 23:59, Friday 30th September

Hours of work: 

Salary:               
Reporting to:     
Location: 

30 to 37.5 hours per week over 5 days Monday to Friday within office hours which are 9am - 5pm with 30-minute lunch break

£20,000 (FTE)

Head of Business Support

Office based, Bedford Heights, Brickhill Drive, MK41 7PH

Role Description:​

An exciting new opportunity to become part of the team at Schoolreaders, a small, young and fast-growing charity. We are expanding to help more children learn to read across the country. Schoolreaders recruits volunteers from local communities and matches them to a primary school where they listen to children read on a one-to-one basis. Before the pandemic over 12,700 children in over 650 schools were receiving weekly reading sessions from a Schoolreaders volunteer.

 

Our aim is to make a real difference to the state of literacy in the UK, particularly for those children further disadvantaged due to Covid-19 and school closures. One in four children are leaving primary school not able to read to the expected standard.

 

Your skills and experience will reflect excellent administrative skills, strong organisational skills, customer service ability, familiarity with telephone and on-line communication, and effective spoken and written English. You need to be competent with Microsoft Office and IT generally.

 

Main purpose and scope of the job:

To work within a small team to support the core functions of the charity on a daily basis. This role involves dealing with all aspects of administration including: enquiries, managing post and couriers, providing administrative support to the senior managers and teams, booking meeting rooms and setting up zoom calls, helping with mail-outs and other tasks which contribute to a smooth running operation. This is an office-based role.           

 

Key Duties and Responsibilities:

  • Dealing with general email and directing phone enquiries

  • E-mail inbox management and prioritisation

  • Assisting with the filing and archiving of documentation (online and offline)

  • Providing administrative support for the operations, compliance and fundraising teams

  • Completing administrative tasks including customer engagement

  • Managing and ordering the stationery for the office

  • Carrying out printing, photocopying, and preparing presentation documents

  • Minute taking of meetings

  • Data entry and updating different databases

  • Managing and distributing all incoming and outgoing post and couriers

  • Providing support for mass mailshots and partner surveys

  • Undertaking research as needed for operations and fundraising projects

  • Carrying out any other duties which are relevant and appropriate to the role

Person Specification:
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Customer Service Operations Coordinator x 2 positions

Closing date: 23:59, Friday 30 September

Hours of work:   


Salary:               
Reporting to:     
Location:            

30 to 37.5 hours per week over 5 days Monday to Friday within office hours which are 9am - 5pm with 30-minute lunch break
£21,500 (FTE)
Operations Manager
Office based, Bedford Heights, Brickhill Drive, MK41 7PH

Role Description:

An exciting opportunity to become part of the operations team at Schoolreaders, a small, young and fast-growing charity that is expanding to help more children learn to read across the country. Schoolreaders operations team recruits volunteers from local communities and matches them to a primary school where they listen to children read on a one-to-one basis. Before the pandemic over 12,700 children in over 650 schools were receiving weekly reading sessions from a Schoolreaders volunteer.


The core of the operation is recruiting volunteers in target areas for specific schools. The operations team then process the volunteer and school applicants, match the volunteer to the best-fit school, and then there is ongoing management of, and communication with the volunteers and schools. Our aim is to make a real difference to the state of literacy in the UK, particularly for those children further disadvantaged due to Covid-19 and school closures. One in four children are leaving primary school not able to read to the expected standard.

Your skills and experience will reflect customer service ability, excellent organisational skills, a strong familiarity with telephone and on-line communication with the public, and excellent spoken and written English. You need to be competent with Excel and IT generally and it would be an advantage to have experience with the Salesforce CRM system.
 

Main Purpose and Scope of the Job:

To work within a small team to deliver the operations side of Schoolreaders on a daily basis. This includes interviewing the volunteers, matching them to partner schools using an on-line CRM system, dealing with enquiries and school follow-ups to ensure a seamless experience for both the volunteer and the school.

 

The operations coordinators are responsible for all operational duties associated with the Schoolreaders charity including general enquiries, application processing and partner management. This is an office-based role.

Key Duties and Responsibilities:

• Follow the operations systems and procedures
• General Enquiries
• Application Processing
• Telephone Interviews
• E-mail inbox management and prioritisation
• Resolve school / volunteer enquiries and complaints
• Partner management, reporting and communications
• Schools research and contact
• Mass Mailshots and partner surveys
• Any other operational duties as requested by the Schoolreaders team

Person Specification:

Marketing & Communications Manager
Closing time and date: 23:59, Friday 30th September

Hours of work:   

Salary:               
Reporting to:     
Location: 

Minimum 30 hours per week or full time

£28,000-£35,000 FTE

Head of Fundraising

Flexible – partly home-based by arrangement, and Bedford Office. The office is a 15-minute walk from Bedford Station.

Role Description:​

We are looking for an experienced, creative and highly motivated Marketing and Communications Manager to join our small, dynamic Schoolreaders team and help build our profile, reputation and fundraising through multi-media marketing and PR campaigns.  A wonderful opportunity for someone who wants to play a key role in a fast-growing charity that is impacting the lives of thousands of children every week.

Key Responsibilities:

  • Helping develop and implement the marketing and communications strategy to build name awareness and to maximise reach of the Schoolreaders service

  • Taking responsibility for all marketing and PR activities within the charity

  • Developing and delivering marketing and communications campaigns across the entire spectrum of communications disciplines including media and public relations, advertising, marketing, digital and social media and production of some materials

  • Increasing the charity’s profile across appropriate media (national, regional, social, print and broadcast) including regional volunteer recruitment

  • Work as part of the senior management team

 

Main Duties:

  • Develop key messages, lead on creating consistent language across all media

  • Act as ‘brand guardian’ for internal and external communications

  • Copywriting, image sourcing and licensing, printing of bi-annual newsletter

  • Copywriting for all other printed materials, i.e. impact report, posters, flyers, bookmarks etc

  • Manage design agency relationship and oversee briefing and delivery ensuring it’s on time and within budget

  • Manage the marketing and communications budget

  • Copywriting for fundraising campaigns

  • Support the Fundraising team with the marketing of events, fundraising projects and social media content

  • Provide event management communications for fundraising events

  • Copywriting for communication to all stakeholder groups (volunteers, schools, county teams, staff, funders)

  • Identify, write and disseminate newsworthy stories and press releases for Schoolreaders

  • Take responsibility for Schoolreaders’ press office, dealing with press enquiries and developing media relationships

  • Create and maintain volunteer and school case studies for use in PR and marketing

  • Manage crisis situation communications including strategy, holding statements, Q&As

  • Identify issues that could potentially damage the organisation’s reputation and work as part of the senior management team to recommend actions to mitigate this risk

  • Carry out any other duties which are relevant and appropriate to the job

Person Specification:

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How to apply

Please email your application form, diversity monitoring form and job application data processing consent form to apply@schoolreaders.org

Schoolreaders is committed to Equal Opportunities in employment and welcomes applications from all sections of the community. It is important to us that we have a diverse workforce therefore we request that you complete the diversity monitoring form. You do not have to complete the whole form. This form is kept entirely separate from the recruitment process.

It is important that you submit all of the above documents including the diversity monitoring form and job application data processing consent form. We will consider only those applications that include these documents. 

 

If you wish to submit a CV please do, but a CV is not required.

Applications will be reviewed, and interviews offered, on an ongoing basis. We reserve the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.

 

If you are appointed to a role within Schoolreaders you will be subject to the organisation's Code of Conduct, a copy of which you can find by clicking here.

Should you need any adjustments to the recruitment process, either at application or interview please contact us via apply@schoolreaders.org

 

Thank you for your interest in Schoolreaders

IT Support Technician
Closing time and date: 23:59, Monday 24th October

Hours of work:   

Salary:               
Reporting to:     
Location: 

37.5 hours per week

£25,000 FTE

Business Support Manager

Bedford Office. The office is a 15-minute walk from Bedford Station.

Role Description:​

To support the growth of the charity, Schoolreaders are specifically focused on developing its Business Support Department. As part of this, we are looking for a dynamic and pragmatic IT Support Technician. You will be coming onboard to support the day-to-day management and help in the development of the charity's IT systems. 

 

This role will report into the Business Support Manager. You will work alongside the CRM and external contractors to ensure the ongoing delivery of reliable IT services and get involved in the projects to develop our IT capabilities.

 

This is a varied role that would suit someone with basic IT knowledge who is looking to develop both their technical and customer service skills. You would also need to have a self-starting attitude and be happy to get stuck in as you will be working in a small friendly team. There may be occasion for you to support colleagues outside of your IT role.

Responsibilities and Duties:

  • Provide first (and second where possible) line support for all the charity’s IT systems

  • Co-ordinate and assist external contractors on third line support issues

  • Set up new IT equipment including laptops and software

  • Become the “go to” person for any IT questions for the Schoolreaders team

  • Plan and execute IT projects as part of the charity’s IT annual strategy

  • Assist the CRM in developing the charity’s IT strategy and annual plans

  • Occasional help with other business support functions

Person Specification:

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