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Our Privacy Policy

How we keep your personal information safe

At Schoolreaders we are committed to protecting the privacy of our supporters. This page, together with our terms of use for this site and our cookies policy, will let you know exactly how we use and protect your personal information. We aim to be clear and not do anything you wouldn’t reasonably expect. (When we use the word supporters in this policy we mean those who volunteer for us, work for us, donate to us, raise funds for us or use our service).

This privacy policy covers:

1.    Who we are

2.    What information is being collected

3.    How we collect the information

4.    How we use the information

5.    How we might share your information

6.    How we protect your data and keep it secure

7.    How long we store your data for

8.    How we use Cookies

9.    Your rights

10.    Changes

11.    Contact us or make a complaint


1.    Who we are

Schoolreaders CIO are a national charity that aims to improve children’s literacy by helping children learn to read well by the time they leave primary school.

We are registered as a charity in England and Wales (registered number 1159157).

Our registered office is at 6 Trull Farm Buildings, Tetbury, Gloucestershire, GL8 8SQ.

Our postal address is Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.


2.    What information is being collected

We collect personal information - this is any information that can be used to identify you. which may include your name, email address, postal address, telephone or mobile number and date of birth, financial details, UK Tax payer information (for Gift Aid) and records of responses to campaigns, as well as how you came to find us or about our services or events. 


So, for example, if you donate money, request services, or become involved in our campaigns, we may collect and process the personal information that you’ve provided. We may also collect information from you when you report a problem with our website or if you complete a survey which we use for research purposes. We may also collect details of your visits to our website, for example your location data, other sites you’ve visited and the pages that you access. We use this to provide you with the information, services that you’re interested in. 


If you register to become a volunteer reader the personal information may include data that is classed as sensitive data. This may include information such as details regarding health and criminal convictions. When this information is collected we will tell you so you know why it is needed.


To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see our Cookies policy page.

To understand how we collect and use images please see our Photography Policy.

3.    How we collect the information

We collect information from you, for example when you apply to become a volunteer or work with us, make a donation, take part in an event or complete an online form on the website. We receive information from third parties such as Virgin Money Giving, Easyfundraising and Just Giving, this happens if you have given your consent for data to be passed to us.


4.    How we use the information


•    If you have registered for the Schoolreaders service as a volunteer or school then we will use your information to run, fund and evaluate the service, invite you to events and provide information that will keep you up to date with literacy in schools such as our newsletter.

•    If you have made a donation, signed up for an event or fundraised for us this will include thanking you for your support and letting you know how your contribution has helped us, and administering your donation including processing Gift Aid.



Our lawful grounds for processing your personal data to send you marketing communications is either your consent or our legitimate interests.

•    You can choose how you would like to receive marketing information from us.

•    You can also change your mind at any time by contacting  and we will keep your preferences up to date.

•    We limit the number of marketing communications we send to make sure we are not sending you too much.

•    We may at times invite you to join in with events for fundraising, or ask you if you are able to support us further but only if appropriate and in line with this privacy policy.


5.    How we might share your information

•    We will not sell your data.

•    Where we use an external service provider to act on our behalf we will only disclose the personal information necessary to deliver the service and will have a formal agreement in place to protect your information.

•    We provide volunteer information to schools to set up the Schoolreaders service.

•    We report to funders on the impact of their donation.

•    We use case studies to promote our service.

•    We announce the winners of competitions.

•    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


International transfers

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  •  We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or

  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 


6.    How we protect your data and keep it secure

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.


We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.


7.    How long we store your data for

We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid.

We will also hold information about your details so that we can respect your preferences for being contacted by us.

We will hold personal data in accordance with our data retention policy as shown below.

•    Donations you have made to us

For 7 years since the date of your last donation

•    Legacy donations

For 7 years after the legacy is received

•    Entering competitions

5 years

•    Volunteers

For 1 year after you advise us that you are retiring unless you tell us you wish to remain in touch

8.    How we use Cookies

Please see our cookies policy on the website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy on the website


9.    Website – Third Party Links

Schoolreaders website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


10.    Your rights

If you wish to exercise any of your rights, as listed below please write to us at

a. Access to your personal information;

b. Objection to processing of your personal information;

c. Objection to automated decision-making and profiling;

d. Restriction of processing of your personal information;

e. Your personal data portability;

f. Rectification of your personal information; and

g. Erasure of your personal information.


If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature.


Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:

a. The purposes of the collection, processing, use and storage of your personal data. The source(s) of the personal information, if it was not obtained from you.

b. The categories of personal data stored about you.

c. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.

d. The envisaged period of storage for your personal data or the rationale for determining the storage period.

e. The use of any automated decision-making and/or profiling.


You can make the above request by emailing  or by writing to: Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.   


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.


11.    Changes

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes, if you are a volunteer or registered school please contact us at, otherwise please contact


If you wish to contact us by post then please write to Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.


We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you. Where appropriate, any changes will be notified to you by email.


12.    Contact us or make a complaint

If you have any questions or concerns about this privacy policy or if you wish to file a complaint, please contact our Data Protection Co-ordinator:


Telephone: 01234 924222

Address: Data Protection Co-ordinator, Schoolreaders, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH.


You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Text updated on 15th November 2019 (v4, 10th October 2019)

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