We would like you to be happy with your purchase but if there is something wrong with the item or you are unhappy with your purchase please contact us at office@schoolreaders.org to arrange for the return. We will be happy to refund it providing it is in a fully resaleable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Please note that you will be responsible for postage & packaging costs if you return part or all of your order unless faulty.
If you cancel your order before we dispatch it, we will refund all sums you have paid to us for that order including the delivery costs.
If goods have not been delivered within 30 days of your order you may contact us to arrange a new delivery or to receive a refund for any goods not received.
Refunds will be paid within 14 days of us receiving the returned items.
We will make reimbursement using the same method as you used for your initial transaction, unless you have expressly agreed otherwise.
